All conches are delivered for 14 days for inspection.
If you do not like them, you can return them with no questions asked.

Orders can be made via Email or Fax:
Write the numbers of the specimens, thats quite enough (column "no." in our lists).
                             
                                       Email

                          Fax:     +49 4939 1392

 New customers receive a pro forma invoice: payment in advance, delivery upon receipt of money  (naturally with "money-back guarantee" if returned!). 
We will ship to our established customers and collectors that we know with an invoice to be paid later.
We send you the invoice with the international bank acount (IBAN and BIC) via e-mail as PDF file.

Those who fail to pay will be added to the BLACK LIST. Now, the first seller in the black list was entered, after 35 years !!!!!! trade

                                     Prices,  Payment & Shipping Expenses:
Europe & World:

Insured shipping by registered priority (air-) mail only

Shipping costs:
Orders of 100.00 Euro and up: postage-free delivery parcels - up to 500 gram
                                                                5 Euro up to 1000 gram
                                                              10 Euro up to 2000 gram
                                
           less than 100.00 Euro:                  6 Euro up to  500 gram
                                                               9 Euro up to 1000 gram
                                                             19 Euro up to 2000 gram
We accept PayPal  Please note: we charge NONE paypal fees
 
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Payment by bank transfer preferring for collectors in EU:
We send you the invoice with the international bank acount (IBAN and BIC) via e-mail as PDF file.
Payment via registered mail:
But at the risk of the sender. UNSAFELY!
Please send no check payments:
 The banks apparently don't consider themselves to be a part of the EU.
In spite of a standardized currency, the bank deducts enormous fees not only from you,
but also from us as the recipient: Check  up to about 50.00 Euro: approx. 11.50 Euro,
More than 100.00 Euro approx. 25.00 Euro
We ask for your understanding when we must add these amounts to the invoices, as our price calculation does not allow for these fees.

                                                      Returns:
 Please pack conches, which are to be returned, in a manner that prevents breakage and send them to us with postage paid. As soon as we receive the return shipment, we will cancel the appropriate items from the invoice. We usually then send a brief confirmation via email. This is all simple and unbureaucratic.

                                                     Limitations
 We didn't really want to publish this, but it has to be. It is too bad, but we have experienced all of the following: The specimens must be returned in exactly the same conditions in which they were received. If they are damaged during the selection period, there can be no return. If a shipment is received that has been damaged by the postal service, a complaint must be immediately filed with the postal service. Changes to the shells are also not acceptable. For example, grinding of the lips or even varnishing of the shell. And we are also not a "good for bad" trading place: precisely the same specimen must be returned that we delivered. An exchange for other specimens is not possible in the return. As we do not deal in mass goods, we know the conches that we shipped very well. Enough of this, we hope that we don't have to supplement this list...

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